Iberostar Waves Quetzal – A Favorite for Families in Playa del Carmen
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Key details
About the Hotel
Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, 77710,
-
Close to the beach
Great
8.6
8.6
/10
4.2
4.5
/5
Loved by Iberostar Waves Quetzal guests
Perfect weather
Awesome pool area
Amazing restaurants
Appreciative workers
Clean beach
Amazing wildlife
"The "jungle" gardens and animals in these made for great entertainment ofr our son and a nice way of wandering."
Kevin from United Kingdom
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"The experience you get from living in the jungles with monkeys, agouti and coati is truly unique and amazing!"
Margarita
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"And this property has so many animals you are never bored walking to or from the beach."
Anna
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4-star beachfront family resort with a dedicated team of biologists and an on-site jungle landscape
Accommodations and Grounds
The hotel sits on one of Riviera Maya's best beaches and offers direct access to the Caribbean Sea. Guests stay in rooms with private balconies that look out over the garden or jungle. The property is set within a gated community that provides high security.
Dining and Entertainment
Six restaurants serve Italian, Japanese, Mediterranean, Mexican, Steakhouse, and international cuisines. Evening entertainment includes live music and shows presented by talented singers, dancers, and acrobats. A pool bar and an outdoor seating area offer additional spaces for drinks and refreshments.
Children and Family Offerings
The Star Camp program combines fun and environmental education for children aged 4 to 17. An indoor play area and a kids' club provide supervised activities throughout the day. Babysitting and child services are available for younger children.
Wellness and Activities
The on-site spa offers a full range of wellness treatments and hydrotherapy facilities, including a steam room, sauna, and hot tub. The fitness center hosts group classes and provides locker rooms. Outside, guests find four outdoor pools, a tennis court, and water sports such as snorkeling, windsurfing, and diving.
Eco-Tourism and Wildlife
A dedicated team of biologists manages the property's eco-friendly practices, including a single-use plastic-free policy. The jungle landscape on the grounds hosts wildlife such as flamingos, agoutis, coatis, monkeys, and peacocks. Guests can observe these animals living on site while walking the nature paths.
Highlights
Location: Beachfront on Riviera Maya, 3.1 km from Playa del Carmen Maritime Terminal
Eco-Practice: Single-use plastic-free policy with a dedicated biology team
Children: Star Camp environmental education program for ages 4-17
Dining: 6 specialty restaurants including Japanese and Steakhouse
Wellness: Spa with hydrotherapy, steam room, sauna, and hot tub
Activities: 4 outdoor pools, tennis court, diving, and windsurfing
“In my opinion, this property has a lot of potential due to its privileged beachfront location and eco-friendly initiatives, but it seems management needs to address some issues. I think that families might particularly appreciate the Star Camp program and diverse dining options. However, I've seen reports of overcrowding and inconsistent service that could impact the overall guest experience.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Premium Near Beach
2 persons
35 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details
Junior Suite
2 persons
38 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Premium Tropical View
2 persons
35 sq. feet
2 King Size Beds
Tropical view
Air conditioning
Balcony
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
August 2026 - August 2027
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.5/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Locker room
Smoke detectors
Electric vehicle charging station
Key card access
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Tennis court
Services
Housekeeping
Dining
In-room breakfast
Restaurant
Poolside snack bar
Business
Meeting/ Banquet facilities
Children
Cots
Babysitting/Child services
Children's play area
Kids club
Spa & Leisure
Outdoor swimming pool
Beach access
Entertainment
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
Iberostar Waves Quetzal offers a delightful array of dining options that showcase the heart of culinary tradition and vibrant flavors. Guests can indulge in a variety of cuisines, from contemporary Mexican dishes to classic Italian flavors, all set within lush surroundings that enhance the dining experience.
Restaurante mexicano Uxmal
Mexican
Ambiance
Open-air setting surrounded by exotic plants and wildlife.
Key Offerings
Savor authentic Mexican dishes including tacos and regional specialties, complemented by a lively atmosphere where the sounds of nature blend with the aroma of delicious meals.
Reservation
Not needed
Open for lunch from 12:00 - 17:00 and dinner from 18:30 - 21:00, daily.
La Gondola
Italian
Ambiance
A cozy setting perfect for an intimate dining experience.
Key Offerings
Delight in traditional Italian dishes prepared with a touch of artistry, ideal for a romantic dinner after a day of adventuring.
Reservation
Not needed
Open for dinner from 18:00 - 21:00, daily.
La Hacienda
Mexican, Steakhouse
Ambiance
Welcoming atmosphere with a blend of rustic charm and warmth.
Key Offerings
An enticing combination of savory steaks and classic Mexican fare, perfect for a satisfying lunch or dinner gathering.
Reservation
Not needed
Open for lunch from 12:00 - 17:00 and dinner from 18:00 - 22:00, daily.
Restaurante Japones Bonsai
Japanese
Ambiance
Tranquil setting that invites relaxation and conversation.
Key Offerings
Experience the delicate flavors of Japanese cuisine with expertly crafted dishes, perfect for a serene dinner ambiance.
Reservation
Not needed
Open for dinner from 18:30 - 21:00, daily.
Restaurante Mare Nostrum
Mediterranean
Ambiance
Bright and inviting, this restaurant creates a welcoming atmosphere for enjoying Mediterranean flavors.
Key Offerings
No specific key offerings provided.
Reservation
Not needed
Hours vary.
Restaurante Buffet
International
Ambiance
Casual dining experience in a vibrant setting with options for all tastes.
Key Offerings
An international buffet featuring live cooking stations with a variety of dishes, perfect for both lunch and dinner dining experiences.
Reservation
Not needed
Hours vary.
Iberostar Waves Quetzal Location
Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, 77710,
Explore Playa del Carmen
Explore Playa del Carmen
Top Attractions
Activities
Dining
Entertainment
Xcaret
40 minutes' walk
Ecological park featuring cenotes, wildlife, and cultural performances. Great for families and nature enthusiasts.
Quinta Avenida
35 minutes' walk
Vibrant pedestrian street lined with shops, restaurants, and street performances. A must for those who love shopping and culture.
Playacar Beach
15 minutes' drive
Picturesque beach known for its tranquility and clear waters, perfect for sunbathing or a leisurely stroll.
Mahi Golf Course
10 minutes' walk
Challenging 18-hole golf course offering beautiful landscapes. Ideal for golf enthusiasts of all levels.
Cenote Calavera
30 minutes' walk
Unique natural cenote for swimming and snorkeling. Exciting yet relaxing spot for adventure seekers.
Piste Cyclable sur Paseo Xaman-Ha
5 minutes' walk
Scenic bike trail perfect for leisure rides. Great for families and outdoor enthusiasts.
Steakhouse
11 minutes' walk
Cozy restaurant offering premium steaks and a welcoming atmosphere. Reservations recommended for busy evenings.
Les Crepes de Paris
10 minutes' drive
Charming spot featuring sweet and savory crepes. Known for fresh ingredients and delectable flavors.
Los Fundadores Park
30 minutes' walk
Family-friendly park with live performances and cultural events. A great place for relaxation and family fun.
Kool Beach Club
15 minutes' drive
Trendy beach club with live music, cocktails, and a vibrant atmosphere. Popular for nightlife and social events.
Tips on navigating the city
City Centre
Playa del Carmen 5 min · 1.9 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 5 min · 1.9 mi
Cozumel (CZM) 49 min · 20.0 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel Iberostar Waves Quetzal serves a full breakfast for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Portuguese
Number of rooms:
20
Former name
iberostar quetzal
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 891 verified reviews
8.9 /10
Great
87 %
Recommend
Cleanliness
8.8/10
Comfort
8.8/10
Facilities
8.5/10
Free WiFi
9.5/10
Location
9.5/10
Staff
9.1/10
Value for money
8.3/10
Pros
Jungle gardens
Smooth check-in
Tasty drinks
Dining options
Cons
Seaweed on beach
Repetitive food
Annoying staff
Small beds
Guest reviews
based on 97 reviews
8.6/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Iberostar Waves Quetzal
What are the check-in and check-out times at Iberostar Waves Quetzal?
Check-in is at 15:00 and check-out is by 12:00.
How far is Iberostar Waves Quetzal from Aeropuerto de Playa del Carmen?
The hotel is 5 km from Aeropuerto de Playa del Carmen.
What dining options are available at Iberostar Waves Quetzal?
The hotel features an on-site restaurant specializing in Mexican cuisine and a poolside snack bar.
Does Iberostar Waves Quetzal have facilities for children?
The hotel offers a kids' club and staff-led activities tailored for children aged 4 to 17.
Is there a fitness facility at Iberostar Waves Quetzal?
Guests can use the fitness center, which includes fitness classes and gym equipment.
How far is Iberostar Waves Quetzal from Playa del Carmen city center?
The hotel is located 3 km from Playa del Carmen city center.
What types of amenities can guests expect in their rooms at Iberostar Waves Quetzal?
Rooms include air conditioning, a flat-screen TV, a coffee machine, and a private balcony.
What outdoor activities are available at Iberostar Waves Quetzal?
Guests can enjoy access to diving, snorkeling, windsurfing, and beach activities on-site.
What is the nearest notable attraction to Iberostar Waves Quetzal?
Nearby attractions include Xcaret Park, located about 10 km from the hotel.
Is there parking available at Iberostar Waves Quetzal?
Free public parking is available on-site without reservation.
How can guests experience local culture while staying at Iberostar Waves Quetzal?
Guests can visit cultural experiences available in nearby Playa del Carmen.